Please inspect your order carefully when it arrives.
Inspect at delivery
While the courier is at your door, check for visible damage, breakage, missing pieces or an incorrect item. If you find a problem, tell the courier and contact us immediately so we can arrange collection and a replacement. Do not use a damaged item. Keep the packaging and take photos if possible.
Opened and used products
We do not offer a try-and-return service. Change-of-mind returns must be unused and in their original condition, with all components and packaging. Products used, washed, altered or damaged by the customer are not eligible where their condition has changed. Opening packaging alone does not automatically remove a statutory return right.
Return periods and defective items
Eligible products may be returned or exchanged within 14 days of receipt, subject to the exceptions under Egyptian consumer-protection law. Defective products may be returned for a refund or replaced within 30 days of receipt, without additional cost. A defect discovered after the courier leaves can still be reported within the applicable period. These rights are not limited to doorstep inspection.
How to request help
Use our Contact Us form and provide your order number, the affected item and a description of the issue. Include photos where available. Please contact us for collection instructions before sending an item back. Keep your receipt or order confirmation.
Statutory returns and exchanges carry no additional cost. Refunds for defective items are made using the original payment method within the legally required period. Nothing in this policy limits your mandatory consumer rights.